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Wasserpfeifen und mehr FAQ

Registration and ordering process

No, you do not need a customer account. You are welcome to order from us as a guest at any time.

After your 3rd order you automatically become VIP customer at Wasserpfeifen & mehr. This will give you a permanent discount of between 2% and 5% (depending on the product group) on further orders. Without annoying coupons! The discount is permanently stored in your customer account and automatically deducted in the shopping cart for subsequent orders. The only exception is Hookah Tobacco, here it is forbidden for legal reasons to set up discounts. And you can access your order history.

No, there is not.


Payment and shipping

You can pay in advance (bank transfer), cash on delivery, Paypal, by instalment payment and cash or EC card at pickup. From abroad only by prepayment or paypal.

You can use the Paypal invoice, here you have the option to pay only after receipt of the goods..

We ship with DHL Parcels, in exceptional cases with Hermes..

We usually ship the day after we receive your order, or after we receive your money if you pay in advance. Isolated aljamal products, e.g. aljamal Hookahs, can take up to 14 days to be shipped. We have no influence on the actual transport time of DHL!


Shipping in Germany are 6.90 euro; from 99 € Euro; free shipping, the shipping costs abroad you can find out here: shipping.

 


Questions about aljamal

Each aljamal hookah is final polished by us directly before delivery, because brass changes its color due to the material. So you always get a aljamal in optical top condition.The second reason is the combination possibilities with the bases. The glue of the bowl insert needs at least 24 hours until it is fully cured.

Just write or call us, we will make the hose for you at short notice.

Yes of course, in principle we have all aljamal spare parts in stock, just contact us, either by phone or via our contact form.

The aljamal columns and plates are manufactured in the raw form in Germany/Bavaria from high quality brass. The final work is done at our factory in Roth / Germany.The bowls come from Bohemian glass manufactory, mostly Egermann, because they simply know it best. Blanks of the goat leather hoses come from Turkey, we do not have them, we also do the fabrication ourselves and the mouthpieces are handmade near Cologne..


Yes, like everything with us, from 200 euros value of goods, but unfortunately only in Germany.